Shop FAQs

Pronto estará disponible en español. Contacto (en inglés) fiona@brianray.com ayuda.

Bientôt disponible en français. Contact (en anglais) fiona@brianray.com de l'aide.

  1. What browsers are supported by this website?

  2. What formats are digital downloads available in?

  3. How long will it take for my CD to arrive?

  4. Why is my credit card being declined?

  5. What is your returns policy?

  6. What payment methods do you accept?

  7. Do you accept orders from outside the US?

  8. Is it safe to use my credit card on your site?

  1. What browsers are supported by this website?

    This website and online store support all modern browsers including Firefox 2+, Chrome, Internet Explorer 7+, Safari 4+ and Opera 10+.

    Older browsers such as Internet Explorer 6 are not supported and it is recommended that you upgrade to a newer browser. This will give you a safer and better browsing experience across the entire Internet (not just this site!). Some good brosers to choose from are:

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  2. What formats are digital downloads available in?

    Audio downloads are available in the following formats:

    • High quality MP3 (320kbps) which can be played on virtually any computer, MP3 player or iPod.
    • Apple Lossless - CD quality, will play in iTunes.
    • FLAC - CD quality, will not play in iTunes.

    All files are 100% DRM free.

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  3. How long will it take for my CD to arrive?

    Delivery times vary and depend on where you live:

    US/Canada orders: please allow 3-5 working days from dispatch date
    EU orders: please allow 3-5 working days from dispatch date
    Rest of world: please allow up to 28 days from dispatch date

    Please note that these times are only estimates.

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  4. Why is my credit card being declined?

    The most likely reason is a mismatch between the address, full name or the CVV code you provided, and the address, full name or CVV code on record for the credit card billing. In other words, a typo. Double check that you’ve entered your details correctly and try again. If the problem continues, please contact your credit card company for additional information.

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  5. What is your returns policy?

    We hope you’ll love your purchases… but if you don’t, you are welcome to return unopened items within 14 days of delivery for a full refund. Unfortunately, we cannot offer refunds on CDs that have been taken out of their plastic wrap. However, if you discover that the item is defective after the package is opened, we will send you a replacement.

    Please contact .(JavaScript must be enabled to view this email address) for instructions before returning your item, stating your name, address, order number and the reason for the return.

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  6. What payment methods do you accept?

    We accept PayPal and all major credit cards including Visa, Master Card, American Express, Maestro, JCB, and Solo.

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  7. Do you accept orders from outside the US?

    Yes, orders from all over the world are welcome! All orders are shipped from the US.

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  8. Is it safe to use my credit card on your site?

    Yes, absolutely. Our online store is powered by Topspin, the best artist store on the web. Your purchase is made over a secure connection and your personal details are encrypted. We never store any credit card details.

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