Shop FAQs

Pronto estará disponible en español. Contacto (en inglés) fiona@brianray.com ayuda.

Bientôt disponible en français. Contact (en anglais) fiona@brianray.com de l'aide.

  1. What browsers are supported by this website?

  2. What formats are digital downloads available in?

  3. Do you accept orders from outside the US?

  4. Where will my order be shipped from?

  5. How long will it take for my CD to arrive?

  6. What is your returns policy?

  7. Why is my credit card being declined?

  8. Is it safe to use my credit card on your site?

  9. What payment methods do you accept?

  1. What browsers are supported by this website?

    This website and online store support all modern browsers including Firefox 2+, Chrome, Internet Explorer 7+, Safari 4+ and Opera 10+.

    Older browsers such as Internet Explorer 6 are not supported and it is recommended that you upgrade to a newer browser. This will give you a safer and better browsing experience across the entire Internet (not just this site!). Some good brosers to choose from are:

    back to top

  2. What formats are digital downloads available in?

    Audio downloads are available in the following formats:

    • High quality MP3 (320kbps) which can be played on virtually any computer, MP3 player or iPod.
    • Apple Lossless - CD quality, will play in iTunes.
    • FLAC - CD quality, will not play in iTunes.

    All files are 100% DRM free.

    back to top

  3. Do you accept orders from outside the US?

    Yes, orders from all over the world are welcome! In fact, if you live in Europe your order will be shipped from Ireland. This means that you pay less for shipping and won’t have to wait too long for your order to get there.

    back to top

  4. Where will my order be shipped from?

    We want your order to reach you quickly, so here’s how it works:

    If you live in Europe, your order will be shipped from Ireland and should reach you within 3-7 days, depending on what country you live in. Orders within the EU generally arrive faster.

    If you live in the US or Canada, your order will be shipped from Los Angeles, California and should reach you within 3-7 days.

    All other orders are shipped from Los Angeles, California. Depending on where you live, it may take up to 28 days for your order to reach you. In our experience, though, it’s usually much faster than this!

    back to top

  5. How long will it take for my CD to arrive?

    Delivery times vary and depend on where you live:

    US/Canada orders: please allow 3-5 working days from dispatch date
    EU orders: please allow 3-5 working days from dispatch date
    Rest of world: please allow up to 28 days from dispatch date

    Please note that these times are only estimates.

    back to top

  6. What is your returns policy?

    We hope you’ll love your purchases… but if you don’t, you are welcome to return unopened items within 14 days of delivery for a full refund. Unfortunately, we cannot offer refunds on CDs that have been taken out of their plastic wrap. However, if you discover that the item is defective after the package is opened, we will send you a replacement.

    Please contact .(JavaScript must be enabled to view this email address) for instructions before returning your item, stating your name, address, order number and the reason for the return.

    back to top

  7. Why is my credit card being declined?

    The most likely reason is a mismatch between the address, full name or the CVV code you provided, and the address, full name or CVV code on record for the credit card billing. In other words, a typo. Double check that you’ve entered your details correctly and try again. If the problem continues, please contact your credit card company for additional information.

    back to top

  8. Is it safe to use my credit card on your site?

    Yes, absolutely. We don’t store your credit card details on brianray.com - in fact, we don’t even see them. When you place an order you will be direct to 2Checkout.com, our authorized retailer. You will enter your credit card details on their secure servers. Everything is encrypted using SSL security, which is the standard method of encryption on the Internet.

    back to top

  9. What payment methods do you accept?

    Payment is made on 2Checkout.com who accept all major credit cards, including Visa, MasterCard, American Express, Discover/Novus, Diners Club and JCB and derivatives of those brands. You also have the option to pay with PayPal if you prefer.

    back to top